Customer service
Product or Service Quality

Jan. 2017 I received a credit review from D&B.

3 of the 4 reports were excellent but the Supplier Risk Evaluation was High Risk. Essentially it is telling creditors that it is very likely I will not be in business within 12 months. I called to ask how this is possible since I've been in business 22 years. Response "most likely when D&B called you did not talk with them to update your information." My response is of course not, I don't talk to them because they are always trying to sell me something.

Options: Here is how to fix it - $10,000 a consultant with D&B can fix it or I can update my information on the website.

After updating the website I couldn't tell if the report was adjusted so called back. To see the report is $1,500

Product or Service Mentioned: Dun And Bradstreet Credit Report.

Reason of review: Unethical business practices.

Preferred solution: Let the company propose a solution.

I didn't like: Scripted response -.

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