Not resolved
1.0
Details
Advertised vs Delivered
Billing Practices
Exchange, Refund and Cancellation Policy
Product or Service Quality
0 comments

I guess that DNB is just a credit history/reporting database but as an almost entirely reputation based business their practices would be above reproach.However, reviewing a recent business AMEX bill I noticed two DNB charges, one in June, 2017 and another in Sept, 2017 each for about $530.

I called and they said they were automatic annual renewals of credit report 10-packs. The rep on the phone said we've been being billed for these since 2011. He also said the 10-packs are use-it-or-lose in each year and automatically renew ... neither of which were made clear at the time of purchase.

My company rarely does 10 credit checks in one year (we average about 7/year). Apparently, 5 or 6 years ago I did go through the 10 before the year was up and called DNB. They said sure, they could re-up the 10-pack. The problem is, what they did was create a second 10-pack subscription.

So every year since they have been auto-renewing both subscription.

Shame on DNB for not clearly explaining the full deal at time of purchase.Shame on me for not reviewing my cc charges in a careful/timely manner.

Review about: Dun And Bradstreet Credit Report.

Reason of review: Pricing issue.

Monetary Loss: $2500.

Preferred solution: Let the company propose a solution.

I liked: Availability of credit reports on most companies.

I didn't like: Tricky subscription service programs, Constantly changing website urls.

Had an Experience with Dun And Bradstreet?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

ClaimFame is a SCAM! ClaimFame "This is a warning: The website, Claimfame.com is a complete Fraud. The Casting Notices listed on there are NOT sent in by the Casting Directors of the projects, so there..." Read more Thumbtack - Great Concept, but too many Fraudulent Requests for Services are Robot Generated! Thumbtack "I had reservations about THUMBTACK for quite some time now but I gave it a chance. I like the concept but CERTAINLY do not believe the professionals should be..." Read more One Source Talent - SCAM! I had the WORST experience!!! One Source Talent "Nine9 was once One Source Talent. Same company..... Same employees.... Same SCAM. :-( I went to one of their cattle calls a couple years ago. Showed up, watched some movie with..." Read more Slipdoctors - Slip Doctors / Greg Cohen Sued for Fraud Slipdoctors "I was interested in Slip Doctors but too many things I found made me suspicious. Greg Cohen seemed very dodgy with his responses to my questions. I would ask to..." Read more Baers Furniture - DEFECTIVE PRODUCT AND ZERO CUSTOMER SERVIVE Baers Furniture "We purchased a leather sleeper, loveseat and recliner from Baer's in Ft Myers in October 2016 and they were delivered in November2016. However, we also have a home in MD,..." Read more Law Offices Of J Louis Kurtzer - Thanking the president Barack Obama for taking the time to r Law Offices Of J Louis Kurtzer "Update October 6th 2017 I just want to thank President Barack Obama for reaching back out to me with a letter from his office I had sent him documentation of..." Read more 24petwatch - "Service of Ecellence" 24petwatch "RE: KULE (WOLF) William C. Cabrera (562) 316-5871 Just to inform 24PetWatch of their deligence in locating KULE after getting out away from the house yesterday afternoon. The Micro chip..." Read more Comcast - COMCRASH SUCKS!! 100mb/sec package, YEAH RIGHT!! Comcast "Supposed to be getting an "Upgraded" package @ 100mb/download, and I can barely get 25-39mb on a good day!! Cannot believe I have been a customer for more than 2..." Read more