AliciaRenee M

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Verified Reviewer
| map-marker Maryland Heights, Missouri

I’m in an awful situation with Car Craft.

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My vehicle has been at car craft for 7 plus months. It needs a door hinge.

I was told that Ford stopped making the needed part, which is a door hinge for the front driver door. I was also told in the beginning of this ordeal, that car craft would only use new parts, and the part had to have a Ford warranty, as car craft offers a life time warranty. Of course that was huge to me, being a single woman, and a foster parent for 15 years now. I of course want to keep my kiddos safe

So most of the parts, Kevin and the parts guy were finding were used.

Several months back, State Farm found a new part, and it was a new Ford part that couldve been used. When I called the shop, after the insurance company, giving me this information, I was told by Kevin at the shop they had not ordered the part yet. I asked him to order the part asked to get my vehicle completed. I did not hear back from him, so I called the next day to see if the part has been ordered.

I was towed when they called to order. The part has been sold already. This has happened several times. A month ago, car craft wanted to total my vehicle.

They said theyve been unable to find a new part. So there was nothing they could do to repair the vehicle. I did not, and do not want to total my car as the car is in perfectly good shape, other than needing the door hinge. I spoke with my insurance company to see if I could have my vehicle moved to a different shop to keep it from getting totaled.

I was told I could. I was also told to call Car Craft and tell them I would like my car put back together so that, I could have it towed to an auto repair that was under the umbrella of State Farm. I chose to go out of their network and use car craft, as many years back they fixed one of my vehicles, and did an excellent job. So I trusted the same service.

I have been put off and lied to, for all of these months, and my car has set out in inclement weather with plastic over it for months, waiting to be repaired. Before going on vacation two weeks ago, I did ask car craft to put my vehicle back together so I could have it towed. I was told that it was a 20 hour job, and Kevin wanted to know who was going to pay them to put the vehicle back together. I explained that State Farm had already paid them right at $13,000 and the vehicle had not been repaired in any form or fashion.

he said they still needed to be paid to have the vehicle put back together as they would have to reimburse the 13K back to State Farm since the vehicle was not repaired. Kevin told me he would take care of this, while I was on vacation, and if he needed any questions answered, he would reach out to the insurance company. Upon return, I called State Farm to see if the vehicle had been moved, and I was told no it was still at Car Craft. my assurance company said car refused to put the vehicle back together until they were paid $6000 for storage fees.

I was in shock. The next couple of days my insurance company also told me they found a new part at a Ford facility. He also told me that he had just spoken with Kevin at Cara, and Kevin told him that his boss said that they would not use the new part, and that they were just going to tow it after we paid the storage fees, and they put the car back together. So now I have a new part, and Car craft is refusing to repair my car.

I have been nothing but respectful to those guys at the shop, not even calling and harassing them. I called once a week, or once every two weeks to see the status of my vehicle. It has sat for MONTHS, and I just dont understand this situation and why they refuse to repair. Had they told me that initially, my vehicle would have been moved at the very beginning.

But they led me on for all of these months. Now they dont want to fix it, now they expect me to pay $6000 storage fees. What am I supposed to do. I need help with this situation.

It has gotten so frustrating, and I feel like their holding my vehicle hostage. Can someone help me, and tell me what I can do. Looking online, and trying to find someone with car crab that could help, I found that they are under your umbrella of excellent customer service standards. Please help me.

My vehicle is a 2018 Ford Explorer, and is at the Car Craft in Bridgeton, Missouri, on St. Charles Rock Rd.

Thank you.

Alicia Renée Mosley.

314-370-****

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Khloud K

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Verified Buyer
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Verified Reviewer
| map-marker Tempe, Arizona

I got swindle from your employee

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In Dec 28, 2023 i saw an AD on Facebook for an opportunity to work as a translator for your company and i talked to the person who shared the AD after that he took my personal information and i started working then after i finished the project they asked me to pay for your ID so i did and told me to register for a website called crousit to get my payment on which was $11000 for 2 projects after registering and verifing my account with the ID i bought for $200 i couldn't withdraw my money because they said i have to pay again for a deposit on the website to get my money

I have all the screenshots between me and Mr Adam Paul who shared the AD and took $100 as if he will help and with MR George Andrew who assume to be a manager and with the TLD ID maker to prove that i got stolen

I hope you can help me

Below there are few screenshots that proves everything and i still even have more

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Loss:
$100
Cons:
  • Hire thieves

Preferred solution: Full refund

Anonymous
map-marker California City, California

I just had questions!

1-80*-***-**** I called to inquire about new changes that I know D&B has been making and they pretty much danced around my questions. I still have no definitive answer except for they are no longer working with Nav.com. It seems that you will now have to pay separately to view your D&B business score.
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Tashenia O

It keeps kicking me out trying to get my new dubs number

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I was trying to apply for dubs but it wouldnt let me submit because I didnt no a sic code then it wouldnt log me in
View full review
Loss:
$5000
Pros:
  • Are good if u can reach them
Cons:
  • You cannot reach them

Preferred solution: My dubs number to establish my business credit

Tishaun B

Great customer service

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The individual was very helpful in very attentive to my needs She answered every question and provided solutions when they were needed wish I can get the same representative every time
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Wanda L Ucz

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Verified Reviewer
| map-marker Atlanta, Georgia

Rejected

I had my friend start the application sent everything in what we did online. And I got a notification or email saying that it didn't go through. pissedconsumer.com.
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User's recommendation: I can't say I haven't gotten in touch with anybody to find out why

Guadalupe H Yjn

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Verified Reviewer
| map-marker Las Vegas, Nevada

Change Something

Wrong number I can not get in touch with dubs and Bradstreet is there any away I can be provided with a contact number or can tbdy contact me 725-895-****
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Loss:
$2

Preferred solution: Price reduction

Anonymous
map-marker Wytheville, Virginia

Up date profile

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It been real getting worker to work on repairs ok yes , but still plugging away at it yes , I have other address I'm using right as place to stay while work go on yes , an a clean up crew out Iowa yes Business address {{Redacted}} Mt Carroll place motel properties a of Mt Carroll il & 813 1 Ave Rockfalls il
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Anonymous
map-marker Little Rock, Arkansas

Check on claim

They havent called me for me to set anything up! They told me they made several attempts but I havent received a call on (870)-310-**** regarding my business
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Jenycee G
map-marker Houston, Texas

My account

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Its hard to get contact with customer service and takes them awhile to fix your account but overall they have good products
View full review
Pros:
  • Concept of the business
Cons:
  • Providing incomplete information

Preferred solution: Just getting the problem fixed

Willie W Ywp
map-marker Smiths Station, Alabama

Employees

It's saying that I have 4 employees. Wanting to make sure my number matches up to my company. Also wanting to make sure my dunn number is not another company but WAW Trucking & Logistics, LLC
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Temecula, California

False reports

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Tried to open an account that was rejected. I asked why. The answer was my D&;;;;;;;;B report which I had to pay to obtain only to find false information that they could not provide the information on who reported or why. They said they would remove if they found to be false. Seems odd they would mention that right away. At that point they had my money for the report.
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Robin R Tsh

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Verified Reviewer

Impossible Company to Deal With

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I tried to update my company's address using their "free" site and got stuck in an endless loop. The web site is impossible to us (lots of internal error messages). The customer service line branching indicates you can change your information on line and then drops you if you make the selection to update your information. I had to call back three times to get a live person and my "case" has been opened. It should not be this hard to deal with a company. In the 18+ years I have been in business, this company just gets harder, not easier to deal with ... unless you want to spend money on their products.
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Preferred solution: Deliver product or service ordered

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Feb 3, 2020

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Ryan S Yqa

False reporting

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My business FICO score is 200 (above 160 is considered good) and my business Experian score is 80 (out of 100). My personal credit scores are in the mid 700's. My D&B score? 42 out of 100....lol. When you call to find out why, they require payment of some sort to assist you in any capacity. Extortion at its finest.
View full review
Loss:
$100000
Cons:
  • Providing incomplete information
  • Supplying false information

Preferred solution: Let the company propose a solution

MichelleMarie M
map-marker Whittier, California

I ABSOLUTLY, LOVE DUNS AND BRADSTREET

They were SO POLITE, AND Helpful. I am truly grateful, for the Duns &; Bradstreet. TO OTHERS, who are new to Duns and Bradstreet, I "thought" I had conflict with this company, it turned out, that it was not them. I didn't know that until they told me that I had to pay to get started. DONT BE AFRAID TO ASK THEM, ANYTHING. And make sure you have their true and correct number.thanks.
View full review

Preferred solution: I really do have a learning disability. I have been trying to get the paperwork part of my business off of the ground, and Its still not done. I am embarrassed to ask for help. I was repeatedly hit in the head, a few years back. I am "barely" getting

Anonymous
map-marker Smyrna, Georgia

Unethical behavior

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I have seen how they work & I know who they are & how they treat people. D&B also are the number 1 landlord over HUD .

They also are underhanded. I'm going to be bringing charges against them for fraud . The owners are my spouse & his mistress that defrauded me out of my rights to a fair settlement during my divorce. We are from Tipton County Tn.

& I'm the new Voice for the people that is going to help tenants, bad credit scores due to d&b, landlord should be known, fighting for land trust owners not hiding assets, hidden company owners due to these people defrauding a legal wife instead of a mistress. D&B is owned by the worst people who could possibly have any say so over our credit & absolutely no right to personal information. Donna c. Delashmit & Gregory Harris Rose are D&B, invitation homes & have done many illegal things.

I'm the people's voice, & I will change the way legal spouses are treated, tenants are robbed, & hidden identities will change. People get ready a war is beginning on D&B & section 8 homes!!!!!

View full review
Pros:
  • Dealing with anyone but d&b
Cons:
  • Supplying false information
  • Fraudulent charges

Preferred solution: Full investigation of company owners

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